In both high-stakes military missions and expansive educational institutions like UMass, network operators are inundated with critical information. The challenge? Maintaining situational awareness and ensuring uninterrupted communication amidst real-time network issues. As the sole product designer on this project, I've adapted my work to the UMass context, shedding light on the intricacies of designing for such complex systems.
Direct access to real network operators was limited. However, this constraint paved the way for an innovative approach to research, emphasizing adaptability in UX design.